FAQ

Prints

How are prints made?
Each print is made to order by my print lab, Lumaprints, as either a gallery-wrapped canvas on 1.25" deep stretcher bars or an archival matte fine art paper print, from a high-resolution scan of my original painting.

How long will my print take?
Lumaprints typically takes 2–3 business days to make a print, and it is then usually about 1–5 days in transit. You'll get a tracking number by email. Holiday seasons can take longer.

How much is shipping?
Standard US shipping is $8 per order, and free on orders of $70 or more. Express shipping is $15.

Where do you ship?
Within the United States only, for now.

What sizes are available?
Canvas prints come in 8" x 10", 11" x 14", 16" x 20", 24" x 30", 30" x 40", and 45" x 60", and paper prints come in the same sizes up to 30" x 40". Sizes vary by painting. Canvas prints are gallery-wrapped on 1.25" deep stretcher bars and ship stretched, boxed, and unframed. Paper prints are printed on archival matte fine art paper and ship unframed in protective packaging. Any frame shown in photos is for styling only.

Do colors match the original?
Very closely. Screens vary, so your print may look slightly different from your phone.

Custom portraits

How do custom portraits work?
Children's portraits are 9" x 12" ($325) and pet portraits are 9" x 12" ($295), both painted in oil on wood panel. After you order, I'll reach out by email to get your reference photos and talk through the details.

How long does a portrait take?
Every piece is different. I'll confirm your timeline when we chat.

Problems and returns

My print arrived damaged.
I'm so sorry! Email me a photo within 14 days of delivery, with your order number, and I'll send a free replacement.

Can I return something?
Prints are made to order, so I can't accept returns. Custom work is non-refundable once I've started.

Other

Do you sell wholesale?
Yes! See my Wholesale page.

How do I reach you?
Use my Contact page or email justineelese@gmail.com.